Ooredoo Modernizes Hajj Corporation's Customer Service Operations

Revolutionary Change in Hajj Corporation's Customer Service with Ooredoo Maldives.

Ooredoo Maldives has successfully established a modern contact center solution for Maldives Hajj Corporation, the largest company facilitating Hajj and Umrah pilgrimages in the Maldives. This agreement marks an important step in modernizing customer services and ensuring uninterrupted communication with pilgrims while providing high-quality service.

Using Ooredoo Maldives' Tier 3 data center, the contact center solution addresses key operational challenges faced by Hajj Corporation, including high call volumes during peak seasons, limited IT resources, and aging PBX systems. The advanced contact center features include call queuing, skill-based routing, real-time monitoring, and call recording, enabling Maldives Hajj Corporation to effectively manage customer inquiries and maintain service quality.

The cloud-hosted architecture ensures enterprise-grade security, maximum uptime, and centralized management. Designed with scalability in mind, the system is ready for future integration with CRM platforms to enhance customer experience and operational efficiency.

Khalid Hamadi, Managing Director and Chief Executive Officer of Ooredoo Maldives, stated that it is a great honor to support Hajj Corporation in their efforts to provide comprehensive services to pilgrims. "We have provided a future-ready contact center solution that recognizes various challenges, ensures reliability and scalability, and strengthens customer service capabilities. This partnership demonstrates Ooredoo's commitment to empowering Maldivian institutions with innovative solutions that enable transformation."

"This is a special solution that helps strengthen social fabric by providing a reliable one-call dial service to comprehensively answer all pilgrim questions. Ooredoo provides the ultimate assurance of service not only for business operations but also for connecting associations for social causes," added Rajesh Mehta, Chief Business Officer.

"We thank Ooredoo Maldives for their assistance in addressing various operational challenges at Hajj Corporation. The implementation of this contact center solution represents significant progress in our efforts to provide continuous, robust, and convenient service to pilgrims. This solution demonstrates the importance of not only enhancing our capability to provide immediate responses to inquiries but also our contribution to serving the community comprehensively. In partnership with Ooredoo, our goal is to strengthen the social and spiritual fabric of society through our services," said Mr. Mohamed Shakeel, Managing Director of Maldives Hajj Corporation.

Such services from Ooredoo highlight its role as a trusted partner in facilitating technology adoption for business growth and efficiency, emphasizing Ooredoo's commitment to future readiness.